Rudzsky L. Z.

The article draws attention to the unsatisfactory state of Ukraine in the field of standards for assessing the effectiveness of libraries and the lack of interest in overcoming these crisis phenomena by state structures that are called upon to be responsible for their development. Specific examples are given of the creation of educational and methodological videos by library staff, in the field of library service promotion, and a teaching and methodological manual for the independent study by library staff of various information and communication services present on the Internet is recommended.

Keywords: library service, standards, video lessons.

Golovianko M. V., Shevchenko O. Y., Titova L. V.

This paper devoted to the issues of quality assurance within the higher education based on the European experience, applying the principles of e-democracy and using technical means for building an internal quality assurance system in the university.

Keywords: quality assurance, knowledge triangle, transparency, trusted, unbiased published information, electronic platform, ontological approach, educational resource, achievements, impact factor, system of values, ranking.

Shemaieva H. V.

The approaches of foreign libraries to quality evaluation of library services are summarised. The modern system of library evaluation tools which combines sociological, technological, and economic methods is revealed. Online method LibQual is focused on.

Keywords: university libraries, quality, evaluation methods, indicators, criteria, foreign experience, LibQual method.

Shevtsova Y. O.

Review of foreign publications on bibliometric methods’ use for LIS journals’ analysis is made. Several groups were identified. The first group includes publications that focus on determining the journal’s influence based on impact factor. The second group includes the articles that determine core journals through citation. The third group is connected with the promotion evaluation of professional journals in international communications. The fourth group focuses on ranking journals involving expert opinion, and the fifth group of articles is about content analysis.

Keywords: LIS journals, bibliometric analysis, impact factor, citation, rating of professional journals, content analysis, foreign experience.

Ivanenkova V. V.

Some results researches devoted to studying of opinion of librarians about a role and a place bibliometrics in activity of research and academic libraries are considered.

Keywords: bibliometrics, academic libraries, education for library and information science.

Shikalenko T. О.

In this paper an attempt, based on thorough research and theoretical and practical motivational theory known scientists, economists, managers and the results of the questionnaire, to determine the best motives and incentives of staff of the library that prompted them to career choices and further strengthening it.

Keywords: Library of Kharkiv State Academy of Culture, the library staff, the motivation of professional activity, the profession of librarianship.

Hetmanova T.O.

The main theoretical approaches to library conflict; the analysis of typical ways to respond to conflict situations librarians Research Library NUUE them A.N. Beketov.

Keywords: library conflict, conflicts, situation, professional communication.

Bakumenko L. G.

The question of the establishment and functioning of WEB-page scientific library Kharkov State University, food and trade.

Keywords: library Web page, electronic resources, information and library services.

Matveyeva O. V., Yunakovska V. V.

The report examines issues of providing the users with access to full-text information: access to paid databases, test access, own database creation.

Keywords: university libraries, computer technologies, informatio ntechnologies, full-text databases, test access.

Voronina R. V.

It is analyzed the concepts of "competency" and "competence". The article deals with the composition, types and specifics of communicative competence in the library and information field. Step by step formation of communicative competency at different of the theoretical and practical activity stages of a specialist in librarianship are determined. Communicative competence as a professional feature on the library service is considered.

Keywords: library service, communication competence, personal qualities, professional communication of the librarian.